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tyron I

1 reviews | Active since Jun 2012

16 Jun 2016, 20:06

Mobile wifi router complaint

<p>I have been complaining since month of this pointless contract that misleads with 2gig day time useage and 2gig night useage that noone will ever use. You keep trying to sms and call a number that is inside a wifi router???How will call get through?ive used my own airtime calling and getting cut off getting kept online for legal department. 6 month's now please go look at the usage i have not turbed the stupid thing even on. I at one stage somewhere got hold of someone and i agreed to pay for the wifi router just to get out of this contract and solve this ridiculousness matter.I now get closong amount of R1500 as i must pay R99 for past few month's??i think not! Please give me the exact cash price for the model wifi router i have,i will pay that and only that.I didnt use it and never plan to.You mislead customers than avoid them till it convient and also forget to mention when and if 2gig runs oit R1 a meg,so other poor suckers than pay R1000 for a gig??But not my issue. My name Tyron du toit id no ********** 356082. Please go through your records,call recording if you want. Than email or contact me with amount for the wifi router,i will pay within 24hours and inwant to be released from the contract as I requested from the start. Worst worst taste left after this..</p>

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Replies (1)
Cell C
Cell C's reply17 Jun 2016, 05:05
Official

We will ensure that this matter is sorted. Apologies for the inconvenience caused.

One of our consultants will listen to the call recordings and assist accordingly. Do expect communication.

Regards

Cell C | PN