LM
Lesedi M

1 reviews | Active since Oct 2015

12 May 2017, 05:57

Mobile operator that *****s money

<p>I'm really tired of this company! Cell C is *****ing money from me. I have not app**** for a contract with Cell C yet they see it fit to deduct money from my account. I have supp**** them with many affidavits and copies of my identity document yet they cannot prove that I have opened a post paid account with them. Every time I asked them to prove that I have taken out a contract with them, it's one excuse after the other; if it's not Kevin from Cell C Long beach (they sales consultant who sold the contract) being not available, it's the mysterious disappearance of the copy of the contract. I also don't understand why I have to supply my banking statement together with my ID and affidavit, it will make it easier for Cell C to ***** money from me AGAIN! The final thing that grates my t¡ts is the fact that I have never been given a reference number from all the times I have been to Cell C to resolve this matter. </p>

0
Replies (8)
Cell C
Cell C's reply12 May 2017, 08:12
Official

Hi Lesedi

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

LM
Lesedi M's update22 May 2017, 12:44
Reviewer Update

It has been over a week now and I've yet to receive communication with regards to this matter.

Cell C
Cell C's reply22 May 2017, 14:28
Official

Please respond to Derrick's email for further assistance.

Regards

Cell C | PN

LM
Lesedi M's update29 Jun 2017, 14:23
Reviewer Update

Till this day there has been no real response from this network about the theft that they are committing. All that I've received has been a generic reply saying that "the case is still under investigation"

LM
Lesedi M's update27 Jul 2017, 13:33
Reviewer Update

I'm having great difficulty in getting my money from this network. I was told by Herrick that my money will be refunded after I've submitted my bank statement to him, however, til this day I've yet to see any money. When I mail him to ask for feedback, I get a delivery notice failure... What does one have to do to get a respond from this network?

Cell C
Cell C's reply27 Jul 2017, 13:39
Official

Hi Lesedi

We'll get one of our team members to follow up on this matter and assist. Feedback will follow shortly. Apologies for the delay and inconvenience caused.

Regards

Cell C | PN

LM
Lesedi M's update29 Jul 2017, 15:25
Reviewer Update

Problem resolved, six months later. Thanks

Cell C
Cell C's reply31 Jul 2017, 11:11
Official

Thank you for your feedback.

Regards

Cell C | DA