Mobile handset replacement
<p>I handed my phone around 6 weeks ago for assessment as it stopped working. After about 4 weeks, I got a SMS stating a replacement has been approved. So far so good. I went to the store where I handed my phone and after they checked on their side, Cell C doesn't stock my phone anymore. Now you are forcing me to take another phone and start a new contract again. I have been in contact with your Twitter team, but it seems they are not being assisted by your Customer Service department, as no one can give me a clear answer. </p> <p> </p> <p>Surely you should replacement my handset and let me finish my current contract. I am even open to suggestions, but so far, nothing from Cell C except sign a new contract</p>
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Replies (3)
Cell C's replyOfficial
21 Jul 2016, 09:27Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply21 Jul 2016, 09:27
Official
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
21 Jul 2016, 13:41The day is almost over and still nothing???
's update21 Jul 2016, 13:41
Reviewer Update
The day is almost over and still nothing???
Cell C's replyOfficial
22 Jul 2016, 05:47Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply22 Jul 2016, 05:47
Official
Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Best regards,