Mobile Banking: Bought airtime and never received.

- I bought R150 airtime via StandardBank's Mobile Banking App where I was issued with a technical error and still served with a R150 debit on my account regardless of the error.<br> - I called Cell C and I was told that there was an issue on Cell C's side that was being resolved regarding mobile banking recharges. I was given a case number that is supposedly escalated.<br> - I was later asked to send my bank statement reflecting my transaction which I did.<br> <br> It has been now almost 2 months without feedback regarding the case and now I cannot switch to another network because I will most probably forfeit the cash owed to me.