MJ
Mandy J

1 reviews | Active since May 2017

09 May 2017, 12:25

Mistake on their website for price of phone, and I lose out

<p>Cell C had the incorrect price on their website for a new phone at the cash price. I bought two. Money went off my credit card etc. Now I get told that it was an error on their part, and I will get refunded. </p> <p>However, where in their terms and conditions does it cover that I have to accept a refund and not insist on getting the goods delivered at the price i paid for it? I have screenshots of the phone at the price that they offered, screenshots of mycart and email confirmation of my purchase. I have requested for these terms and conditions, and had no response. Pretty sure I have a case in terms of NCA and CPA. </p>

0
Replies (3)
Cell C
Cell C's reply09 May 2017, 12:47
Official

Hi Mandy

We have referred this matter to the relevant department for assistance. Feedback will follow.

Regards

Cell C | PN

Cell C
Cell C's reply10 May 2017, 10:34
Official

Hi Mandy

Our sales team will contact you for further assistance.

Regards

Cell C | PN

Cell C
Cell C's reply10 May 2017, 11:59
Official

We have received feedback from our sales team, confirming that you have been contacted and assisted with this matter.

Regards

Cell C | PN