Missold

I have had contracts with cell c before and have always been happy. The obvious choice for me when i wanted a data contract was to go a provider that has serviced me well for a number of years. UNTIL NOW! We went into the Zevenwacht mall branch to take out the data contract. After finding one i could afford i decided to go with a plan that cost R189pm. Then i suddenly get a bill of over R1000! Apparently my usage went over R900 some odd. I have been sent bills but could never open them which i have complained about. I tried to create an online account which never works and i was never informed that i even had an open contract. In this day and age if you had the option of changing your cap limit for R2000 to R50 would you not do that? Who would sign up to pay an affordable R189 contract and add oh lets say a R2000 CAP on that??? does it even make sense? I am deeply upset by this. I was advised in the store that i cannot exceed the data and that this is a hard cap and then i experience the emotional trauma of having my money ****** from me and since i took the contract in store there is no call to back it up! I want this deadlocked and i will go the telecoms ombudsman if i get no joy