JB
Jason B
1 reviews | Active since Sept 2021
27 Aug 2025, 12:54
Missing Minutes
No help from call Centre Failed to understand a simple query
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
27 Aug 2025, 12:57Dear Jason Barron,
Thank you for getting in touch.
Kindly provide us with a brief description of your query so that we can assist you promptly.
We look forward to your reply.
Kind regards,
Cell C | TM
Thank you for getting in touch.
Kindly provide us with a brief description of your query so that we can assist you promptly.
We look forward to your reply.
Kind regards,
Cell C | TM
Cell C's reply27 Aug 2025, 12:57
Official
Dear Jason Barron,
Thank you for getting in touch.
Kindly provide us with a brief description of your query so that we can assist you promptly.
We look forward to your reply.
Kind regards,
Cell C | TM
Thank you for getting in touch.
Kindly provide us with a brief description of your query so that we can assist you promptly.
We look forward to your reply.
Kind regards,
Cell C | TM
JB
Jason B's updateReviewer Update
27 Aug 2025, 13:33Advised agent that 700 minutes is missing from my voice bundle at least 3 times.
She referred to 1 particular call that was 14m on my log but according to her it's just over 700 minutes which I said is incorrect. Failed to understand my total usage does not add up to over 700 minutes since buying a new bundle and kept saying is how cell c charges....this still does not explain how a total of approximately 25 minutes is billed at 700 minutes. I expected a call back within an hour and no call as yet.
She referred to 1 particular call that was 14m on my log but according to her it's just over 700 minutes which I said is incorrect. Failed to understand my total usage does not add up to over 700 minutes since buying a new bundle and kept saying is how cell c charges....this still does not explain how a total of approximately 25 minutes is billed at 700 minutes. I expected a call back within an hour and no call as yet.
JB
Jason B's update27 Aug 2025, 13:33
Reviewer Update
Advised agent that 700 minutes is missing from my voice bundle at least 3 times.
She referred to 1 particular call that was 14m on my log but according to her it's just over 700 minutes which I said is incorrect. Failed to understand my total usage does not add up to over 700 minutes since buying a new bundle and kept saying is how cell c charges....this still does not explain how a total of approximately 25 minutes is billed at 700 minutes. I expected a call back within an hour and no call as yet.
She referred to 1 particular call that was 14m on my log but according to her it's just over 700 minutes which I said is incorrect. Failed to understand my total usage does not add up to over 700 minutes since buying a new bundle and kept saying is how cell c charges....this still does not explain how a total of approximately 25 minutes is billed at 700 minutes. I expected a call back within an hour and no call as yet.
JB
Jason B's updateReviewer Update
18 Sept 2025, 13:31Thank you Ntibi for the upload while the technical team investigates, much appreciated. As discussed, should the technical occur once again I will advise accordingly. Query can be considered resolved on this channel and thank you for your updates.
JB
Jason B's update18 Sept 2025, 13:31
Reviewer Update
Thank you Ntibi for the upload while the technical team investigates, much appreciated. As discussed, should the technical occur once again I will advise accordingly. Query can be considered resolved on this channel and thank you for your updates.