1 reviews | Active since Jul 2018
Cell - C has partnered up with IS (internet Solutions) to supply Data bundle other to Resellers like Bronberg in Pta. I took a new 50Gb data bundle option from Bronberg middle of April. First they got my delivery address wrong as somewhere in the cape or someything. May I had to get more data because mine was done half way in the month but from another provider. End of the month 20GB was loaded on my account , not by me and no one can tell me by who at a cost of 250 rand. In June again I used data from a second provider on other contracts I had because my data stopped working and had to get a new Sim card which took more than 2 weeks to get sorted and delivered to me, I had to top up 3 times and took 5Gb from Bromberg last week in June to carry on working. July starts in the Sunday, I used about 5Gb of Data but 5,9 goes off my account.The Monday I worked and loaded stuff to down load after 12 when I as in bed, when I checked the next morning I downloaded just over 6Gb of stuff, looking at my account for Monday it is on 30,2GB and for Tuesday it was 14.5 when I know for a fact Tuesday morning I only downloaded 6GB as it was after 12 Tuesday night. Wednesday and Thursday I only opened my usage page and my inbox, I end 1 email and recieved 4 Wednesday ad 1 on Thursday , data usage for Wednesday wa s2,3Gb and for Thursday it was 3,0Gb. This morning the the Friday , I even left my PC off till they phoned me , when going on the net to look at my usage it was standing on 788MB at 10 am after my PC was off the whole morning , from 10 till 2 it wend up to 1,1gb with no new mail or anything.
When I asked Bromberg to ask IS what is happening they got told that IS cant see what sites I go to so sorry. I then asked to to log a call with CELL C because , sorry something is not right?
They came back to me this morning just to say that again it cant be confirmed where I am downloading from so They can help me sorry, so I asked , so it is ok if my account bleeds 3 - 8Gb a day on nothing that I am using it for because **** happens and that is just to bad.
I am not fighting with Bromberg I just can not go on paying for something I am not seeing how
Zzbennieit can be drained and no one seems to worry about my account or money just disappearing???
Please can somebody find out where my data is goings.
Bennie S
Good afternoon Bennie
We have referred this matter to one of our team members for assistance. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Good afternoon Bennie
We have referred this matter to one of our team members for assistance. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
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