Missing data and airtime

<p>Good morning.</p> <p>I purchased data(at 04:42) on my prepaid.the money went of from my account but i didnt receive the data.</p> <p>This has happened in the past but professional staff got in contact with me and we have sorted it out.please get in contact with me sothat i can tell you what happened sothat we can resolve this.</p> <p>Thank you very much.</p> <p>Theunis</p>