WS
Werner S

1 reviews | Active since Dec 2011

05 Sept 2016, 12:44

Miss leading advertising

<p>So I am walking in Heidelberg Mall go past the cell c shop take a booklet looking for a Huawei P8 lite on page 13, I look at contract and at cash price, I ask do they have stock , the salesmen replies one, I ask when will they be getting in he said we can order and have it Wednesday, great, so I request 2 x for the cash price of R 249 cash price, I then get told no that's only for contract customers that want to come and change and who knows what else, page 47 T&C I can't seem to find anything like this, so how on earth can you advertise a cash price for R 2499 and can't supply me 2 at the price you advertise as Cash Price surely cash is king. So let me here the excuse as I will not be leaving the matter here.</p>

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Replies (2)
Cell C
Cell C's reply05 Sept 2016, 12:59
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply06 Sept 2016, 08:50
Official

Danielle has been in contact with you to assist with this matter. She apologized for the inconvenience caused and spoke with the store manager who will be assisting you further with this matter.

Regards
Cell C | PN