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Makalo M

1 reviews | Active since Nov 2015

09 Nov 2015, 20:18

Miss leading adversting and with holding informati

On the 9th Sep 2015. I upgraded my phone and I took data contract for R99 PER month 2G, I was not informed at the store that once you have used up the 2G it will charge for up to R2000, I my understanding was that once the data is finished it stops working. I was never informed of this, my phone has limited of R500, why would I leave my date to be R2000. Cell C know I don't earn more the R10 000 where would I get R3350 for phones. I call them asking them to stop everything, now I see they have charged me R2500. I HATE CellC. I bought what was adverts on the leaflet which was R99. NOT R2000. PPL don't believe what Cell C says

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Replies (1)
Cell C
Cell C's reply11 Nov 2015, 08:29
Official
Hello Makalo1111,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN