Miss communication that *****ed up my account

I am so upset with Cell C. Firstly the service is so bad and the consultant are even helpful.

The same thing they did 2 years ago they did again and this time it’s worse.

I received my phone sometime in July (mid July) and activated my contract immediately. No I’ve been told that I started my contract on the 18 October 2015. I signed up for a 24 month contract which start in July but I have been paying until now in October. So that means I have a 27 month contract. They increased my account without informing me and even told me that they sent me an SMS. I do not delete my SMSs. I have been told I signed up for a data and some benefit which I did not. I spend more than R3000 in a month on airtime alone excluding my premium.

In 2 years and 3 months on a R3500 rate I have spent R94 500 and in 4 years and 3 months it’s about R189000 at the most, including my premium I have given Cell C R201690.

Now as loyal as I am I asked them not to cancel my contract as I have not decided on what phone I want, they decided to charge me for the phone and the package for 27 months.

This is another complaint and it is the 5th one since I have been with Cell C. I did not choose Cell C, the company called me and I decided to end my long relationship of 7 years with Vodacom because I was promised a better service. Now I’ve been over charged with no explanation, there’s no communication.

I have been treated unfairly as a client, being ****** and a whole lot of bad things that I cannot even quote. How rude your consultants are. No TCF at all. I’m so disappointed and hurt by the fact the I spend so much money, never owed any money, been a loyal and good client for 4 years but how Cell C treats their clients, it is Despicable.

Please look into this matter as I am tired of spending hours on the phone with rude consultants that DO NOT EVEN RESPECT YOUR CLIENT.