Misrepresentation of Product

Good day, I have had the most horrific experience with Cell C.

I was due for an upgrade in Oct 2017, I called on 12/10/2017 on 084145. As soon as I got through to a sales consultant I explained I did not want to go higher than my current installment price( R478) as financially I cannot afford to. The sales consultant promised me that the amount will be the same with my new contract up until April 2018 and that I would need to put a cap on my account as this is now a open line. The deal that I was sold and promised sounded great and I then went ahead with the upgrade. After that I then was transferred through to the client care and put a cap on of R50.00( this was the lowest they could put the cap on).

So imagine my shock when I received an sms last night of my debit order being deducted and the amount being double of what I normally pay. This wasnt what I agreed to, I understand the pro-rata billing but this prices isnt what was explained or offered to me at point of sale. I am appalled by your consultant that mis-sold this contract to me. I called the customer care line this morning to query the charges and the call centre agent advised me that I was as billed correctly. I would like to know why I was not informed that my bill amount was going to be so high? I would not have agreed if this was explained to me. What if i did not have enough money in my account? Who is now going to cover my unpaid fees as I couldnt make alternative financial arrangements for the rest of my debit orders? I am disgusted in Cell C, as I continuously informed the sales consultant that I am not interested in paying more than my current bill amount which is the reason I upgraded to a data only contract.

I never have extra money in my account, the extra money that was taken from Cell C is money that was needed for my house alarm and that is now not gonna be paid due to the calibre of staff you hire that cannot be honest and truthful about prices just to make a sale. This is unacceptable behavior from Cell C. You financially crippled me this month and I would like someone to take ownership and responsibility for this mistake asap.