1 reviews | Active since Feb 2014
MISREPRESENTATION OF FEATURES OF PHONE
Good Morning, could a manager from ur upgrades department please call me urgently. In September of 2015 I was given a call by a call centre agent advising me that I qualify to upgrade my existing contract. I was more than happy to keep the conditions & phone of my existing contract but with some subtle persuasion by the agent I decided to go ahead an upgrade. I told him that I would like the HUAWEI P8 as i like this phone & that I would also like to take a data package. He told me that this is in order and that all I need to do is, come January 2016 I should just take a data package and stick the sim card in the HUAWEI P8 as the phone makes provision for this. I have now taken a 5GB Data Contract only to go into a store & to be told that the phone does not support this function. I feel that this I have been misinformed by CELL C and I am now sitting with two contract and require a second phone. I am in no position to operate with two cellphones so I urge somebody with seniority to call me and to resolve this matter. I want a phone with a dual simcard function as previously requested. Your call centre agent did misrepresented himself by saying that the HUAWEI P8 has this function
Thank you for posting to us.
We will ensure that this matter is attended to in the manner expected. Do expect communication.
Regards
Cell C | PN
Thank you for posting to us.
We will ensure that this matter is attended to in the manner expected. Do expect communication.
Regards
Cell C | PN
