MD
Marco D

1 reviews | Active since Feb 2014

13 Jan 2016, 11:41

MISREPRESENTATION OF FEATURES OF PHONE

Good Morning, could a manager from ur upgrades department please call me urgently. In September of 2015 I was given a call by a call centre agent advising me that I qualify to upgrade my existing contract. I was more than happy to keep the conditions & phone of my existing contract but with some subtle persuasion by the agent I decided to go ahead an upgrade. I told him that I would like the HUAWEI P8 as i like this phone & that I would also like to take a data package. He told me that this is in order and that all I need to do is, come January 2016 I should just take a data package and stick the sim card in the HUAWEI P8 as the phone makes provision for this. I have now taken a 5GB Data Contract only to go into a store & to be told that the phone does not support this function. I feel that this I have been misinformed by CELL C and I am now sitting with two contract and require a second phone. I am in no position to operate with two cellphones so I urge somebody with seniority to call me and to resolve this matter. I want a phone with a dual simcard function as previously requested. Your call centre agent did misrepresented himself by saying that the HUAWEI P8 has this function

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Replies (1)
Cell C
Cell C's reply13 Jan 2016, 12:21
Official
Hello marcodaniels,

Thank you for posting to us.

We will ensure that this matter is attended to in the manner expected. Do expect communication.

Regards
Cell C | PN