Misrepresentation of charges

On the 21 September at 12h30 I went into Cell C to get my upgrade. I asked for the same package and a phone that would not cost anymore than my current contract. They offered me an option and informed me that there would be a nominal R100 admin fee which I happily paid. I asked them to please move my photos that were on my current phone over and asked if there would be any implication, the answer was no it will be quick. By the time I left the store at 13h30, R598 and R44 had unbeknown to me been added to my cell c account. I hadn't even taken ownership of the phone yet at 13h04 when these charges were made!!! I only realized when I got back to my office across the way as I kept getting smses for charges. I went straight back to the shop to get them to stop whatever was happening. They turned everything off but couldn't tell me what the problem was. Since that day I have phoned Customer Services on numerous occasions. They bounce me to technical, Technical sends me back to Customer Care and despite numerous promises of a return call to address the matter NOT ONE phone call and its the 15 Oct. I am disgusted with the lack of care and service, people don't go with Cell C.