CV
Charmaine V
1 reviews | Active since Jan 2021
03 Jan 2021, 07:39
Misrepresentation of adverti*****t and poor call centre service
My mother Magdalena Du Plessis is the main account holder of the account. There is 4 contracts on her name which 2 of them is for my devices.She upgraded two contracts on 19/06/2020 with call centre agent Tebogo Letaba who confirmed the special on the Huawei P40 Lite 128gb with free Super charge 20 000mah Powerbank is still ongoing for R319 pm. The Powerbank was never received with the devices.We phoned multiple times we even went into cell c store who phoned and spoke to us and just said we must phone again. Till today no powerbank was received to me this is a **** to keep your clients. Its misrepresentation of your adverti*****t which is ***** now *****ing from your long existing clients. I need this matter resolved and I want the powerbanks to be send to your client please.
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Replies (4)0
Replies (4)
Cell C's replyOfficial
03 Jan 2021, 08:31Hi Charmaine
Thank you for writing to us.
We have referred your query to our Support Team for assistance. One of our consultants will contact the account holder.
^MM
Thank you for writing to us.
We have referred your query to our Support Team for assistance. One of our consultants will contact the account holder.
^MM
Cell C's reply03 Jan 2021, 08:31
Official
Hi Charmaine
Thank you for writing to us.
We have referred your query to our Support Team for assistance. One of our consultants will contact the account holder.
^MM
Thank you for writing to us.
We have referred your query to our Support Team for assistance. One of our consultants will contact the account holder.
^MM
CV
Charmaine V's updateReviewer Update
12 Jan 2021, 09:59Hi Cell C, I so our family is still waiting on that promised call just like the promised powerbank and screen protected that you falsely advertised with the Huawei P40 lite. I added a new contract recently again I had no problem when I went into the cell c shop but customer care centre is a nightmare. I need this matter resolved by a manager please. Someone need to take responsibility please.
Thank you
Thank you
CV
Charmaine V's update12 Jan 2021, 09:59
Reviewer Update
Hi Cell C, I so our family is still waiting on that promised call just like the promised powerbank and screen protected that you falsely advertised with the Huawei P40 lite. I added a new contract recently again I had no problem when I went into the cell c shop but customer care centre is a nightmare. I need this matter resolved by a manager please. Someone need to take responsibility please.
Thank you
Thank you
Cell C's replyOfficial
12 Jan 2021, 12:37Hi Charmaine
We are following up with our Team on the items that should have been included as part of your contract. We will keep you updated and let you know as soon as we receive feedback.
^MM
We are following up with our Team on the items that should have been included as part of your contract. We will keep you updated and let you know as soon as we receive feedback.
^MM
Cell C's reply12 Jan 2021, 12:37
Official
Hi Charmaine
We are following up with our Team on the items that should have been included as part of your contract. We will keep you updated and let you know as soon as we receive feedback.
^MM
We are following up with our Team on the items that should have been included as part of your contract. We will keep you updated and let you know as soon as we receive feedback.
^MM
CV
Charmaine V's updateReviewer Update
27 Jan 2021, 15:53Hi, I'm a very unhappy and disappointed customer, I have been with cell C for 17 years and recently upgraded again. Empty promises from Cell C again. On the 12th January I was phoned to be informed that my 2 x power banks will be delivered from head office confirm my address was confirmed. Still have not received anything. Phoned on the 20.01.2021 spoke to several people from delivery to upgrade department then ended up with Tuli who logged a complaint at sales error ***. Still have not received any phone call or Power banks. As per every employee I spoke to there is no notes on there system about this complaint. I need answers from top management as this is unacceptable and very unprofessional from Cell C. my first *** on 3rd January and 2nd ***. Please can I have this matter resolved please. Thank you Magdalena Du Plessis
CV
Charmaine V's update27 Jan 2021, 15:53
Reviewer Update
Hi, I'm a very unhappy and disappointed customer, I have been with cell C for 17 years and recently upgraded again. Empty promises from Cell C again. On the 12th January I was phoned to be informed that my 2 x power banks will be delivered from head office confirm my address was confirmed. Still have not received anything. Phoned on the 20.01.2021 spoke to several people from delivery to upgrade department then ended up with Tuli who logged a complaint at sales error ***. Still have not received any phone call or Power banks. As per every employee I spoke to there is no notes on there system about this complaint. I need answers from top management as this is unacceptable and very unprofessional from Cell C. my first *** on 3rd January and 2nd ***. Please can I have this matter resolved please. Thank you Magdalena Du Plessis