misrepresentation and false advertising

I am very disturbed by the way cell c is promoting its WhatsApp bundle that cost R12 for a 30 day access.

When I purchase the bundle, it clearly states R12 "VALID FOR 30 DAYS"

I have purchased a whats app bundle on the 10th of October 2017 but on the 16th of October 2017 I received a text message saying I have reached my fair usage limit. I contacted your customer service call centre and was informed that the 1,2 gigs allocated was used up too quickly due to me checking the new "status" feature too much. The consultant advised that, if I don't use this feature, the 1,2 gigs will probably last for the entire 30 days.. I then bought another bundle on the 17th of October 2017. I made sure I don't check contact's statuses, but on the 4th of November 2017 I received yet another text message saying that I have reached my fair limit of WhatsApp data.

I once again contacted your customer service call centre, and this time there was a new twist to the story.. The consultant informed me that the 1,2 gigs allocated monthly has now been reduced to 600Mg for the WhatsApp bundle that cost R12.

If we ad up the maths, it is clear that I will be spending R36 for my 30 day WhatsApp bundle instead of R12.... My initial bundle I purchased was supposed to expire on the 10th of November 2017.

He said all Cell C users were informed about this... I am a Cell C user, yet I was not informed.

My problem is that your company is guilty of false advertising and misrepresentation because it is not giving the customer what is offered when promoting the R12 WhatsApp bundle.

If you read carefully, you are selling a "R12 WhatsApp bundle for 30 days" , which means I am purchasing the bundle that should last me for 30 days (Like it used to be in the past until it changed conveniently a month or two ago. We, as the user, are not interested what changes Cell C feels they need to make, but if I purchased a 30 access bundle, I need to get access for 30 days... The new features and reduction of your data should not become my problem. I still need to enjoy the full 30 days that I was promised.

I request from your company that they rectify the problem asap as I will be forced to inform the ombudsman of the false advertising and misrepresentation of services we are receiving from Cell C.

This was the letter to Cell C..... To date, still no reply