Mismanagement and Poor Customer Service

Good Day,

It has now been over two months and to date there has been no resolve to my query. My account has been over billed. I was charged R900 for a data sim of R129 (10 gigs day and 10 gigs night). I have requested a copy of my contract. I have had no proper feedback from anyone. The collections team seem to better listeners than the customer care and retention's department. I have called on several occasions but no one is able to find my contract.

Please could you cancel the contract that clearly does not exist and reverse the charges to my account. You are tarnishing my credit status with the mismanagement or possible ********** activity happening on my account.

Could anyone that cares about the company they work for, please look into this so that customers can actually be HAPPY..... because we aren't.

Reference number to my main unresolved query - ***

Please send me a copy of my contract.

My contact number ***