Misled on contract length and unclear data—refusing cancellation

Dear cell c

I am writing extremely frustrated—I was misled during the phone sign-up and did not hear the “lock-in until 2028” condition. You are now refusing my cancellation and demanding R7,000 (effectively charging me for 24 months I do not want). I want the contract cancelled with immediate effect and no fees. Please confirm the cancellation in writing within 5 working days, or I will escalate to the relevant consumer authority.

Regards, Cindy Mathelemusa