misled by sales

i had received a call from a sales agent (Thabo Moila) to offer me a phone, the initial offer was for R229 for an A20, my partner and i asked about the feature we that we wanted on the phone and the sales agent confirmed that the A20 has all the features. i then decided to take 2 contract for my partner and i, the day after i received the phones, my partner wanted to know where were the accessories we were promised by the agent. i called the call center and as usual i was transferred from pillar to post. my partner then decided to write a complaint on hello peter and i was then contacted so i can be able to tell them what was the story. i got a call from activation /deliveries and i was told that the phones need to be collected because i'm claiming that i was misled, i requested for the calls to be retrieved and that i go inside a store to listen to the conversation between the agent and i and that never happened. my query got handed to Kgato Kanyane , he than listened to the call and he confirmed that i was misled and that all the promises made to me were not met, i than asked what will happen as i was misled. for 3/4 weeks i was receiving calls but no action was being taken. i was promised that the phone i was given at the time would be collected than i'd be given a phone, i notified Kgatho that it's not my isssue that the agent who sold me the phones misled me and gave me incorrect information. today i get a call and i'm being told that i need to apply for a new contract and the feature i want are on the A30 and i'll be billed R299 p/m. i than asked Kgatho as to why cant i get the phone at the price i was told because relevant questions were asked about the features, all kgatho could say is i was sold a phone that doesnt exist and if i want a phone i need to pay R299, but before he had told me the A30 is R259 so meaning the prices have gone up. so now cell c wants me to pay more than i had budgeted for, my partner even went to an extent to go inside a cell c store and he got himself a contract phone. it pains me that my life has been turned up side down and cell c doesn't give a damn, all im being told is that i need to pay regardless of what cell c has done to me, i requested for a callback from the manager so he can explain as to why my needs cant be met. . . i'm still waiting for the callback