1 reviews | Active since Jan 2022
Misled and oversold – Black Friday promotion not honored
Misled and oversold – Black Friday promotion not honored
I upgraded my contract with Cell C in November and received my phone in December as part of a Black Friday special. The promotion clearly promised 5GB of data per month for 3 months, yet I have received nothing.
When I called yesterday to follow up around 19:00, a representative named Neo told me there is nothing on the system and that the salesperson had oversold the contract. This is outrageous. Why would Cell C mislead customers and sell deals they cannot honor? I trusted your company and made a decision based on a clear promotion, and now I am being told it was essentially a lie.
This is unacceptable and raises serious questions about Cell C’s integrity and customer service. I expect an immediate explanation and action to address this misleading practice.
Mandla Makwakwa ***
Thank you for contacting Cell C.
We sincerely apologize for the frustration and inconvenience caused regarding your Black Friday promotional data not being allocated as expected. This is certainly not the experience we aim to provide, and we understand how disappointing this situation has been for you.
Please note that we have escalated your query to our dedicated team for further investigation and urgent assistance. They will review the details of your upgrade and the promotional offer and contact you directly with feedback and a resolution.
We appreciate your patience while we work to resolve this matter.
Kind regards,
Cell C | TM
Thank you for contacting Cell C.
We sincerely apologize for the frustration and inconvenience caused regarding your Black Friday promotional data not being allocated as expected. This is certainly not the experience we aim to provide, and we understand how disappointing this situation has been for you.
Please note that we have escalated your query to our dedicated team for further investigation and urgent assistance. They will review the details of your upgrade and the promotional offer and contact you directly with feedback and a resolution.
We appreciate your patience while we work to resolve this matter.
Kind regards,
Cell C | TM