MISLED AND LEFT FOR THE DOGS

I have been a happy cell c client for much longer until the recent drama, was contacted by an agent who offered me a contract of which I agreed to, I specifically requested a phone model and colour of which the agent agreed and promised that such will be granted. After delivery I realised that the handset was not in the colour I requested and upon enquiry I was told colours are not guaranteed, that said I told them they must have advised with such and I could not have wrapped the deal. I referred to their recordings but till now no response,.phone was collected from me as such I am stuck in a contract without a phone, they just prolong processes so that the 7 days cooling period can expire and in that I cant cancel the contract. They could have simply dispatched the right phone because I did not open the wrong one. Agents in their customer service are just breathing bodies and the only thing they are good at is sending from pillar to post. Got a missed call from them but they did not leave any message and upon following up was told to wait another call which never happened. Poor knowledge of products by agents is costing cell c its reputation. God please help, I still love cell c.