Misled about data package during upgrade

I did an upgrade on my contract at the Cell C Keywest shopping center store in Krugersdorp. The contract I upgraded to has 3Gb of data, and I specifically asked the salesman if the full 3 Gb is for any use, and he confirmed that it is indeed. I recently noticed that I can not access the internet even though it shows that I do still have data available, but I can send whatsapps and access facebook. I phoned the store to query this. The salesman told me that it is because I am still on my old contract and the new upgrade contract has not yet kicked in, and again confirmed that once the new contract kicks in I will have the full 3 Gb for any use.

However, I phoned the call center and they explained that the 3Bg is indeed split into 1.5Gb social media and 1.5Gb any use data. I took the matter up with the store manager (Mohamed Vallee) and in short he told me that there is nothing he can do about it, and that he spoke to the salesman and he mentioned that there is no way that he would have told me that.

This is unacceptable. I specifically asked if the 3Gb is any use data and was told it will be so. Based on this, I made the decision to upgrade to that package.

I have been misled, and this will be my last contract ever with cell c.

Also raised the matter directly with Cell C, and their only response is that I must contact the store directly to get the matter resolved.