Misleading Telesales & Painfully Frustrating Servi

Good day Hellopeter<br> <br> As you can imagine, since I have decided to go the hellopeter.com route I am extremely dissatisfied at this point in the service received from CellC! I am ****ed the f#$% off!!<br> <br> A few weeks ago, I requested an add-on-line for my contract from CELLC. Myself and the telesales agent agreed on a Samsung A3 on the Epic100 plan which only offers you as R100-00 in airtime. There was one reason why I took this deal, BECAUSE THE AGENT REPEATEDLY CONFIRMED ON THE CALL that I can use this R100-00 airtime to buy data bundles, now after multiple purchase attempts and a call to your customer care (let's not get into the BRILLIANT CUSTOMER EXPERIENCE here) I now know that this is not the case, I cannot use the R100-00 to buy the data bundles as promised.<br> <br> Called your call centre who gave me a TAT of 96 hours as she has to request the call recording then escalate, 96 hours??? ARE YOU KIDDING ME!!! Does she have to horse ride back to the stone age and dig up the remains of a call made by a valuable Cellc customer!<br> <br> I want to be compensated for this super inconvenience or I will be cancelling both contracts because I was mislead!<br> <br> Yours Sincerely, <br> <br> Mislead Customer