1 reviews | Active since Mar 2009
Misleading selling service
<p>I bought a LTE wifi device telephonicially which was on promotion on 17 May 2016 which were inclusive of 5GIGS anytime and 15GIGS nite time for R199 as per the online promotion. When it get my first invoice it amounted to R425 which I enquired about and according to call centre person the R 199 did not include the data use. The adverti*****t online as to me did not indicate it as such. Customers were mislead by Cell C. According to the call centre agent it was for data use and the matter has been ascelated to their dispuse department. The last reference number that I got was ********** 128 (Nsiki was the agent I spoke to)To date nothing was done about my complaint. The number in question is ********** 601. </p>
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | DA
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | DA
One of the team members contacted me on Friday,24 June 2016 and according to listened to my various calls. He could not give me a positive reply and I requested that the service be cancelled and that cell c collect the their device. Why ad
One of the team members contacted me on Friday,24 June 2016 and according to listened to my various calls. He could not give me a positive reply and I requested that the service be cancelled and that cell c collect the their device. Why ad
One of the team members contacted me on Friday,24 June 2016 and according to listened to my various calls. He could not give me a positive reply and I requested that the service be cancelled and that cell c collect the their device. Why advertise as service for R199 for 5G and 15 G nite. Than charge me R500+?
One of the team members contacted me on Friday,24 June 2016 and according to listened to my various calls. He could not give me a positive reply and I requested that the service be cancelled and that cell c collect the their device. Why advertise as service for R199 for 5G and 15 G nite. Than charge me R500+?
I have found a screen print out of the advertisment on Cell C's website during May 2016, which I kept which read the following;
Package featured deal- Free LTE home router with Smart data 5GB with 5GB anytime +15 GB nite Total 20GB per month for R199 ????????
I have found a screen print out of the advertisment on Cell C's website during May 2016, which I kept which read the following;
Package featured deal- Free LTE home router with Smart data 5GB with 5GB anytime +15 GB nite Total 20GB per month for R199 ????????
Patrick has contacted you to assist with this matter. Feedback was provided to you based on the call recording of the sale made to you.
Regards
Cell C | DA
Patrick has contacted you to assist with this matter. Feedback was provided to you based on the call recording of the sale made to you.
Regards
Cell C | DA
As indicated I am still in possession of the print out of the advert. I will take the matter further.
As indicated I am still in possession of the print out of the advert. I will take the matter further.
I further the request that the service be cancelled and your device be collected.
I further the request that the service be cancelled and your device be collected.