LN
Lebohang N

1 reviews | Active since Mar 2017

09 Jun 2017, 14:31

Misleading Sales Agent

<p>Never ever in my life will I purchase something over the phone and will I do business with Cell C.</p> <p>Ryan from Cell C sells a WiFi Reuter to me on the 20th March 2017 best deal he says 20gigs day and 20 gigs night worth of data.</p> <p> </p> <p>All to find out it's a 5 gig plan with promotional of 10 gigs night 10 gigs day. Called to cancel was given a cancellation number and I explained why I'm cancelling because I was mis-sold a product does cell c care no. </p> <p> </p> <p>I was **** to that the contract has been cancelled and it's now a contract all to find out it has not been. I was told escalation has been created for wrong package that I recieved. </p> <p> </p> <p>I did not get a wrong package Ryan **** to me get a sale and im still waiting for him to call me.</p> <p> </p> <p>Cause i told Ryan to go listen to his call till today I'm still waiting for feedback.</p> <p> </p> <p>I'm not happy with Cell C and how they've treated my issue. I want this contract cancelled asap</p>

0
Replies (8)
Cell C
Cell C's reply09 Jun 2017, 15:04
Official

Hi Lebohang

We apologise for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you shortly and assist.

Regards

Cell C | PN

Cell C
Cell C's reply09 Jun 2017, 15:31
Official

Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN

LN
Lebohang N's update12 Jun 2017, 09:31
Reviewer Update

Hi Lungi I'm knock off at 12h30 just spoke to Ryan and his saying he listened to the call and he did well the product correctly. Please get back to me

Cell C
Cell C's reply12 Jun 2017, 10:04
Official

Hi Lebohang

We have forwarded your feedback to Lungi.

Regards

Cell C | PN

Cell C
Cell C's reply13 Jun 2017, 09:27
Official

Lungi confirmed that she has contacted you and provided interim feedback as per the call recording.

Regards

Cell C | PN

LN
Lebohang N's update14 Jun 2017, 08:01
Reviewer Update

Thank you lungile for attending to my query. I'm happy this has been resolved. And to extend my apologies to Ryan you did not mislead me in any way. I was not listening clearly please accept my apology Ryan I was in the wrong and not you. Thank you Ryan for being understanding of this chaos I caused you.

Cell C
Cell C's reply14 Jun 2017, 11:56
Official

We appreciate your feedback and we'll forward it to Lungile and Ryan.

Have a lovely day further.

Regards

Cell C | PN

Cell C
Cell C's reply14 Jun 2017, 11:56
Official

We appreciate your feedback and we'll forward it to Lungile and Ryan.

Have a lovely day further.

Regards

Cell C | PN