VG
Val G
1 reviews | Active since Dec 2014
16 Mar 2017, 15:46
misleading package
<p>i am really hoping that I will be assisted this time.</p> <p>Can you please assist. Just the other day I got an sms from Cell about migrating to some top up hybrid package & I wanted to try it out & see what it offers so I dialled the ussd. Only yesterday when I'd actually forgotten about it(because nothing happened when I sent the ussd) I got an sms to say your request has been successful & I was topped up with R50 airtime.<br />I then phoned cell c customer care to find out what was happening as I'd not requested to migrate & they said they cant check on their side because my number is now under java connect/rmsc. they then gave me a number to dial. I've been calling the number on the website for cell c subscribers it says its not in existence & both 011 & 086 landlines are either not being answered or are not in existence. Very dubious!!<br />I wasn't aware that this is a contract where I cannot change to other cell c packages on my own.</p> <p>Now Cell C cant assist as they don't have my details anymore on their system. My personal details have now been taken by RMSC, a company that I didnt know existed until yesterday.</p> <p>Why does Cell C allow this to happen, for this company to send messages as if they are from Cell C & for them to take my personal info from cell c without my consent.</p> <p>I demand a very reasonable explanation to this nonsense & an immediate cancellation of this contract.</p>
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
16 Mar 2017, 16:02Hi Nyadzi
We will get one of our consultants to assist. You will be provided with clarity and advised on away forward.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply16 Mar 2017, 16:02
Official
Hi Nyadzi
We will get one of our consultants to assist. You will be provided with clarity and advised on away forward.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
17 Mar 2017, 15:59Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply17 Mar 2017, 15:59
Official
Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
VG
Val G's updateReviewer Update
11 Oct 2017, 17:31Skumbuzo did get in touch after he spoke to a Palesa & he gave me a ref # & number to call. She told him that it's a promo & i'd be asked to opt out or carry on after 3 mnths. Now 7months later i'm still on the damned contract & at no point in time was i asked to opt out. The call centre called me once the next day after Sku spoke to Palesa & i missed the call. They never bothered to call again.
On Monday 9th Oct., I called the number i got from Sku & was surprised to hear that it's a Jet/Edgars cellphone helpline. I thought it was Rmsc! Anyone i requeasted cancellation of contract & still more than 48hrs later no one has called me despite an urgent log.
I'm coming back to cell c again for help to resolve this cancellation once & for all.
I am a cell c subscriber, well, i was until i was misled into getting into a contract when i thought it's a normal tariff plan. Nowhere did it say that my details would now be under Jet/edgars /rmsc whatever. This tariff plan is embedded under normal cell c tariff plans so cell.c cannot divorce themselves from this. I want my old tariff plan back & this nonsense contract to be cancelled. Now i cant even change tariffs & what happens should my phone get lost or ******?? i wont be able to do a sim swap because cell c doesn't have my subscriber details anymore.
Please may this be resolved within the next 24hrs & i dont want to be referred to rmsc/jet edgars. Cell c MUST rectify this as this cellc allday 50 tariff plan is under them. I expect an urgent response.
VG
Val G's update11 Oct 2017, 17:31
Reviewer Update
Skumbuzo did get in touch after he spoke to a Palesa & he gave me a ref # & number to call. She told him that it's a promo & i'd be asked to opt out or carry on after 3 mnths. Now 7months later i'm still on the damned contract & at no point in time was i asked to opt out. The call centre called me once the next day after Sku spoke to Palesa & i missed the call. They never bothered to call again.
On Monday 9th Oct., I called the number i got from Sku & was surprised to hear that it's a Jet/Edgars cellphone helpline. I thought it was Rmsc! Anyone i requeasted cancellation of contract & still more than 48hrs later no one has called me despite an urgent log.
I'm coming back to cell c again for help to resolve this cancellation once & for all.
I am a cell c subscriber, well, i was until i was misled into getting into a contract when i thought it's a normal tariff plan. Nowhere did it say that my details would now be under Jet/edgars /rmsc whatever. This tariff plan is embedded under normal cell c tariff plans so cell.c cannot divorce themselves from this. I want my old tariff plan back & this nonsense contract to be cancelled. Now i cant even change tariffs & what happens should my phone get lost or ******?? i wont be able to do a sim swap because cell c doesn't have my subscriber details anymore.
Please may this be resolved within the next 24hrs & i dont want to be referred to rmsc/jet edgars. Cell c MUST rectify this as this cellc allday 50 tariff plan is under them. I expect an urgent response.
Cell C's replyOfficial
12 Oct 2017, 10:28Good morning Nyadzi
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply12 Oct 2017, 10:28
Official
Good morning Nyadzi
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
12 Oct 2017, 10:28Good morning Nyadzi
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply12 Oct 2017, 10:28
Official
Good morning Nyadzi
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
VG
Val G's updateReviewer Update
13 Oct 2017, 21:30Thank you for resolving this issue. I'm bacm to prepaid. Thanks again
VG
Val G's update13 Oct 2017, 21:30
Reviewer Update
Thank you for resolving this issue. I'm bacm to prepaid. Thanks again