Misleading of Contract.

Good day

I was due for an early upgrade with CELL C in August 2018. When I called CELL C ( 21/08/2018) and spoke to Ruksaar Richards she advised they can do the upgrade immediately. When she called me I informed her about a deal I saw online ( For a Huawei P Smart for. R249 per month for 12 months and the benefits would be 90 minutes, 90 sms, 500 MB of data and 5GB of promotional data for the first 6 months). She then advised she is unable to provide me with that contract package deal. I informed her how unhappy I was about this as its available to all clients besides me? She then advised she will speak to her manager and then call me back. As I didn’t receive a callback from her I called throughout that day as they could not transfer me to her, she eventually called me back later the afternoon. She then informed me that she spoke to her manager and they said that they can provide me with a deal of R299 per month for 12 month benefits would be 120 minutes, 120 sms and 2GB of data for the 2 years. I advised her that I will need to speak to my husband regarding this and get back to her, she told me she will not be in the next day as it is Eid. I requested a callback from her first thing the Thursday morning. I then continuously called and she only called me back the afternoon to inform me that she is not able to provide me with any 2 of the deals that was offered to me. I informed her that is unacceptable as it was offered and sold to me. I informed her that we already discussed it and I want one of the deal we discussed she then advised she will AGAIN speak to her manager. She then called me back and informed me that they will provide me with the online deal I saw on the CELL C website. We then went through with the deal. She then informed me that the benefits would now be Pro-Rata for August as it was the middle of the month. I then waited for the 01st September 2018. I then checked and only got 90 minutes, 90 sms and 500 MB of data. I was on leave and only got back to work today, I emailed Ruksaar and she advised that the promotional data will only be received in November as the contract is only active from then. THIS IS NOT WHAT WAS SOLD TO ME, I WAS MIS-SOLD AND A PRODUCT AND THIS IS NOT ALLOWED ACCORDING TO THE NPA. I was purposely Mislead to believe I would receive the benefits of the package now. If this information was given to me at point of sale I would never have agreed to it. I logged this complaint as I will be contacting ICASA next. I would appreciate it if someone could call me AFTER YOU FIX THIS MESS.