KP
Khuthadzo P

1 reviews | Active since Jun 2012

17 Jul 2015, 15:29

Misleading just to get you into their stores

I am a loyal cell C customer with 4 cell C contract lines.<br> I am due for an upgrade on one of my lines at the end of the month, This morning I receive an SMS telling me that, because I'm a loyal customer I qualify for an early upgrade which will cost me R209 per month for 24 month, and I should go to a cell C store to take up the offer. I was happy and went to a cell C store ready to take the offer. While I was getting assisted, the lady tells me that I will be paying R369 per month, I was surprised because I still had the SMS and it said R209, I confirmed that the SMS is coming from a legit cell C number. I was told that I will have to pay R369. I decided to leave because they insisted that I have to pay R369 when I have proof that I'm supposed to be paying R209.<br> <br> Is this your new norm to lure customers into your stores by promising them low prices and then hiking up the prices when they arrive at the store. I don't understand how the price went up for me when the SMS was sent today and it said \Valid until 09/08/15"<br> <br> Please sort this out "

0
Replies (1)
Cell C
Cell C's reply17 Jul 2015, 15:37
Official
Hello khuthadzo,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN