sK
shanon K
1 reviews | Active since Feb 2015
12 Feb 2015, 15:45
misleading informfation for sales
Towards the end of November I received a call from a sales agent from FNB cellular,I took a contract for a sony xperia c,the sales agent stated that I would get 1gigs of data from cellc every month which was her selling point.I came to find out that I received 1gigs of data but I can only use 500mb as normal and the other 500mbs from mid night to 6am,this was not mentioned in our agreement.when i called fnb cellular I was told that an agent would call me to resolve this matter it has been a while and I still have not been assisted.This is really unfair,if I knew this condition to the data I would never have took out the contract,and if I dont receive a solution I am definitely going to the FAIS ombudsman
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Replies (1)Cell C's replyOfficial
12 Feb 2015, 16:09Hello shanon7,
We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Cell C's reply12 Feb 2015, 16:09
Official
Hello shanon7,
We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
