Misleading information given

After receiving endless calls to do an early upgrade from the Cell C call centre,<br> <br> I specifically requested that the consultant assisting me to double check his information and get back to me with feedback pertaining to the EPIC 100 package. My question was : Can I convert the R100 airtime to suit my needs such as converting it into data and sms bundles. He then got back to me a day later and confirmed yes I can, I then made a decision based on my affordability and chose a suitable phone to match my needs.<br> <br> To my surprise when the new contract kicked in 2 months later, that was not the case the EPIC 100 cannot be converted into data bundles I now need to top up with additional airtime to convert to data as the data rate is higher than the data bundle rate, a call has been logged with the call centre to listen to the voice recordings- 3 weeks have now passed and no feedback has been received.<br> <br> I've been misled and advised that I cannot return the phone due to the early upgrade and would have to pay in extra should I wish to change packages.<br>