Hellopeter
Share Your Experience
TM
Theo M

1 reviews | Active since Sept 2021

08 Sept 2023, 10:38

Misleading information

My girlfriend had taken a contract out last week Saturday 02/09/2023, we was told the contract sim card would have been activated immediately, however 1 week has past and the sim card has not been activated being already today the 08/09/2023 and we are still required to pay double installment and sim connection fee at this month end which will add up to over R1000, i am dealing with this issue due to my gf even sending queries on WhatsApp etc however she was told to bring the sim card "When we are around" in store to se what's wrong, however we will not be doing this, The sales person at the store told us with great confidence when i had asked him how long before the sim is activated he advised within 1 hour.i expect someone to contact me on my personal number to resolve this matter ***

0
Replies (6)
Cell C
Cell C's reply08 Sept 2023, 10:48
Official
Dear Theo Mudaly,

Thank you for reaching out to us.

We apologize for the inconvenience and frustration your girlfriend has had with us thus far.

To better assist you, please private message us your girlfriend ID number, the RICA serial number of the Cell C sim card she received and the number we can reach her on. 

Our dedicated team will investigate the issue, address the store and assist with activation.

Regards,
^SR
TM
Theo M's update08 Sept 2023, 11:01
Reviewer Update
Hi ,

Thank you for the prompt response, Kindly see below the required information as per above that is needed.

Also my gf is ready and available , so please get someone to contact her ASAP.

ID NUMBER - ***
RICE SERIAL NUMBER - ***
CONTACT NUMBER - ***
TM
Theo M's update08 Sept 2023, 11:55
Reviewer Update
please reply normal as you guys are now replying privately and i cannot see the message.

Also my girlfriends has not been contacted yet.
TM
Theo M's update08 Sept 2023, 11:57
Reviewer Update
The sim card is not picking up, on my device it shows no sim card. everything was done in the store of which i was advised everything was fine and will be active within an hour as previously stated. therefore we are not going to waste our time and go to the store.
TM
Theo M's update18 Apr 2024, 11:34
Reviewer Update
Usless services by useless people, over 10 months and the sim card provided by the store with the phone isnt working, we went to the store they told us we must pay to do a sim swop, we will not be paying anything even for the device since we have been paying over 10 months and have not even used 1mb of data that was supposed to be given to us.

Cell C
Cell C's reply18 Apr 2024, 13:43
Official
Dear Theo Mudaly,

Thank you for contacting us.

We do apologize for the inconvenience caused by this and that the matter has still not been resolved.

We will be able to assist telephonically with the sim swap.

Please purchase a non-Rica Registered sim card and send us the Rica serial number in order for us to assist.

Regards
Cell C | DA