JB
Juan B

1 reviews | Active since Mar 2009

10 May 2017, 08:21

Misleading information

<p>So, VERY happy that cellc is having Awesome deals this month with Data (WELL DONE!) and that they have the best phone on the market available - SONY - ......BUT....... Upgraded last week Friday, 05/05/17 on both my contracts. Wife's Samsung was delivered on Monday. Phone upgrades, "no we don't know were your phone is but there is stock available". Phone them again on Tuesday "don't know why you haven't received your phone yet, but we will release it to the couriers now". Wednesday phone again, (this morning) and now I'm told "oh, there is a stock problem on sony, don't know when you will get it, cannot give you a e.t.a." Same sales team, 3 different answers. not acceptable.</p>

0
Replies (5)
Cell C
Cell C's reply10 May 2017, 08:37
Official

Hi Juan

Thank you for notifying us of the above, we'll ensure that this matter is sorted. Apologies for the inconvenience caused.

One of our team members will contact you shortly.

Regards

Cell C | PN

Best regards,

JB
Juan B's update11 May 2017, 08:24
Reviewer Update

Got a call from the Social Media department yesterday. Got the right answer and some clarity on my situation. Very profesional and friendly feedback with the facts. THank you Cellc. Just sad that you guys always need to sort out the problems and not from first line communication.

JB
Juan B's update12 May 2017, 12:09
Reviewer Update

Just received my phone, before the promised date, good work! HOWEVER..... no Sony Headset, as advertised, received. Please assist

Cell C
Cell C's reply12 May 2017, 14:53
Official

Hi Juan

Good work indeed!

Don't worry, we'll assist you.

Regards

Cell C | PN

Best regards,

JB
Juan B's update15 May 2017, 11:35
Reviewer Update

Always read the fine print ..... Marketing people are so clever. Nevermind the head set, registered on Xperia lounge, redeemed my headset, waiting for delivery.