Misleading information

<p>some time in November i received a call the upgrade deparment telling me that my contract is due for an upgrade i asked the consultant if i do decide to take the upgrade will i receive the pinnacle benifits and he said yes i'll get them in December.</p> <p>when my benefits kicked in in december i saw that i was still getting the old benifits and not the one that the consultant told me, when i called cell c to tell them on the 5th Dec'16 about this the they said they'll listen to the call and call me before the end of the day after a week i called in again to check if the query has been resolved the agent who i was talking to Nes Mokgalaga ( Ref ********** ********** 59 ) and he said he'll call me before the end of the day still they didnt call me back,</p> <p>i called them again and i talked the team leader of the consultant who made me take the upgrade Vusimuzi Mochalla ( Ref ********** 524 case number) and he said he will listen to recording and call me as soon as his done listing to the recording till today i havent had any response from Cell C</p> <p> </p> <p> </p> <p data-mce-fragment="1"> </p> <p data-mce-fragment="1"> </p>