Misleading Information

I upgraded my contract on the 25/09/2017. I was pleased with the new phone until my debit order went off, they charged me tripple the amount which amounted to over a R1000,they did not explain any charges to me and they never ever send me statement even with my previous mobile. I then called into the call centre and the advisor advised me that it will be capped to R80 to my suprise i have to pay a extra R100 AGAIN NEXT MONTH!!!! after being told that the cap was on i asked for a statement to be sent and the advisor told me she send it i waited and waited and ended up calling back in for it to be sent again!!!! This moring i call into the contact centre again and the advisor literaly spoke over me and not explaining everything clearly i asked her if she can perhaps listen to the call that took place where i was advised that i will not going over anything more then R80. She advised me that she is not able to do that(which i know its a lie,i work in a contact centre). I then thanked her and got of the phone feeling angry and upset. They are eager to send texts about promotions but will never inform the customers face to face,even the store consultant sold me the deal without any explainations i have the same problem i was told by two CELL C employees that it will be capped but still im paying way more then i should.

EXTREMELY UPSET AND ANGRY!!!!!!!