misleading/incorrect information

last week friday i did a telephonic application for a new cellphone contract. as per the agent, the application had been approved... later. that same day, i received an sms stating that the application had been declined?!<br> <br> that same evening, i called the call centre and was told that i need to call back in the am as the sales team had already closed.<br> <br> fine, saturday morning i give them a call. after holding for 22 mins, my call was dropped (which in all call centres is a dismissable offence) i then call back, only to be transfered from pillar to post. finally, i got to speak to an agent in sales.. i then requested that a 2ic or tl contact me.<br> <br> within the hour, i received a call from a 2ic informing me that my application had infact been approved and that i needed to provide her with my account number, which i did not have at the time and requested a call back by 12pm.<br> <br> come 12pm, nobody contacted me!<br> <br> up until today, nobody has bothered contacting me?!<br> <br> please make me understand how each one of your agents provide me with different information?<br> surely all of you receve the same training?<br> work on the same system?<br> same qualifying criteria?<br> <br> contact me asap!! <br>