Misleading / Dishonest information regarding support offered

<p>During May 2015 I took out a contract for my daughter at Cell C. She chose a Huawei Mate 7 ftom what was available with the package we selected. We were specifically told that this deal included one free screen replacement per year. This was told to us by the sales person at Cell C in Gateway, Umhlanga.</p> <p>A few days ago my daughter dropped her phone and, when she took it in today (1 June 2016) she told by the store manager at Cell C at the Gateway store (after keeping her waiting for about 20 minutes) that they weren't prepared to honour this and now suddenly it was only one sceen replacement in the first 12 months. We've had NO screen replacements as yet and she is now stuck with a broken phone for another year until the contract expires. It's going to cost R2 700 for a new screen! </p> <p>I'm disgusted and will NOT be renewing any further contracts - I have several and this is the end of my loyalty to Cell C. My advice is steer clear of this service provider - dishonesty, poor service and bad signal!</p> <p> </p> <p> </p>