1 reviews | Active since Mar 2012
Misleading / Deceptive Marketing
I purchased a data bundle on Black Friday. When I searched for Black Friday deals the search result came back as black data, which I presumed was the name for the Black Friday data deals. I subsequently discovered on my holiday (now) that the data can only be used with the Black app. Total BS I didn’t purchase the data to use an app. The cell c website was misleading / deceptive and as a result I purchased a product that does not suit my needs, this was as a direct result of misleading marketing over the Black Friday weekend. Cell c has refused to refund my account so that I can purchase usable data. I will be lodging a complaint regarding this misleading marketing with the Regulatory Ombudsman. I have purchased over 1tb of mobile data from you. Thanks for you support.
Good morning Marie
Black entertainment is not misleading, it is marketed on different platforms and it is not deceptive at all.
We had deals for Black Friday which clearly stated Black Friday Deals but the black data you bought was not under Black Friday deals.
We will get someone to assist and provide clarity.
Regards
Cell C | PN
Good morning Marie
Black entertainment is not misleading, it is marketed on different platforms and it is not deceptive at all.
We had deals for Black Friday which clearly stated Black Friday Deals but the black data you bought was not under Black Friday deals.
We will get someone to assist and provide clarity.
Regards
Cell C | PN
