JJ
Johann J

1 reviews | Active since May 2011

10 Sept 2016, 15:36

Misleading Customers with internet speeds that does not exist!!

<p>Three weeks ago I took out a 2 year data contract with Cell C, which included a LTE router and 50G data per month.</p> <p>This decision was made on the back of me being informed by Customer Care, Technical Staff and the Cell C "LTE offer" on their webpage, which offered fast internet speeds of up to 90Mbps.</p> <p>Since inception I never even got close to 90Mbps, only 10Mbps and an average of about 7,6Mbps. </p> <p>I have subsequently spend considerable time on the phone to Cell C and sent e-mails, with no explanation.</p> <p>The staff I dealt with appears to be totatally "misinformed" and or "ill trained". </p> <p>The most disappointing "blow" came earlier this week when I found out that I have used up my Sept. 16, 50g data in a matter of a wee****!! Still no explanation. I was forced to the buy another bundle of 20B at R999-00. Worse of all is that in the 3 days since I bought my 20G data I have only used 3G. How is it possible to use 50G in 7 days????</p> <p>Whilst in the Cell C shop yesterday, trying to resolve this matter, there was another Client complaining about the same issue. Needless to say, nothing was resolved, hence me writing this review.</p> <p> </p>

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Replies (3)
Cell C
Cell C's reply12 Sept 2016, 07:20
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Cell C
Cell C's reply13 Sept 2016, 07:46
Official

As per communication, Theodorah will revert with feedback.

Regards

Cell C | PN

Cell C
Cell C's reply13 Sept 2016, 08:38
Official

Theodorah has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN