misleading customers and faults advertising
I have purchased a social bundle 2 which suppose to give me 250megs data, 300 any network minutes , 300 sms's , 250 megs social media data ( correct me if my figures are wrong on what I was suppose to receive)however before I loaded the bundle I contacted the centre to find out More about this plan and was told I get "any network minutes" I still asked any network in SA and was told by the agent "yes" so according to my knowledge that means I can call any network in South Africa but to my surprise I called an 086 number on Monday to get authorisation to see the doctor not knowing im using my current airtime and not my any network minutes and then when I call again on Wednesday and I can't get through yet I had 100 some odd any network minutes so I contact cell c to find out why I can't get through only to get told I can only call cell c to cell c numbers with these minutes then I tell the agent I need her to get someone that knows what I'm talking about to call me back. So that doesnt happen and I call back and speak to someone else that person puts me through to her team leader as i requested and I explain to him I was told I get "any network minutes" so am I wrong or cell c coz they are misleading customers with this bundle As the agent I spoke to told me these minutes only cover "any mobile network" and I'm like but it clearly states any network minutes meaning any network in South Africa so I should be able to call any land line or mobile network with these minutes??????? But according to the team leader and agent that not true so who is at fault here me or cell c for misleading me and others??? I then told the team leader he must listen to the recording of my call to the centre regarding wanting to know more about this bundle and get back to me so when he did I was at the store shopping with my 3 kids and asked him to please call me back in 30 minutes As this can be too hectic but havent received a call back from him and it's already almost 23:00 So I need this matter resolved and feedback. This is faults advertising and misleading current prepaid customers. Yet we change to cell c As it is the cheapest network even though the network is bad. In this day and age we worry about cost instead of quality. Now is that worth it when u get this nonsense???????
Good morning Sylesse
Yes, you can use the social bundle minutes to any network but remember 086 numbers are chargeable and as per the terms and conditions of the subscriber agreement,” Inclusive benefits” meaning any voice minutes/SMSs/MMSs/data that is included as part of the agreement and for which no extra charges are owed by you. These benefits are only for local use on local South African networks.
Therefore, you cannot call numbers such as 0800 / 0860 / 0861 with your inclusive minutes.
Regards
Cell C | PN
Good morning Sylesse
Yes, you can use the social bundle minutes to any network but remember 086 numbers are chargeable and as per the terms and conditions of the subscriber agreement,” Inclusive benefits” meaning any voice minutes/SMSs/MMSs/data that is included as part of the agreement and for which no extra charges are owed by you. These benefits are only for local use on local South African networks.
Therefore, you cannot call numbers such as 0800 / 0860 / 0861 with your inclusive minutes.
Regards
Cell C | PN
Palesa could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Palesa could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Palesa could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Palesa could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
