Misleading ******** mentality service

I visited a Cell C outlet at Lakeside mall on the 3rd of July 2019. The purpose was to upgrade my phone contract. I was assisted by Zinhle who are clearly requested that she must give me P30 lite colour. I explain to her that I do not want a black phone. She indicated that they only have black colour in store. I requested that she must check for a colour phone at Greenstone or The Glen outlet since I reside and work near those two outlets. She insisted there is no stock of such phones all over and there will be no stock that will be received and also that even the one they have in stock was kept for the customer that did not collect. Trusting the information given I was given a black phone. I further requested her to look at extra charges that were billed on my contract since I have submitted a query with Greenstone. She indicated that I should do the follow up with Greenstone. 4th July 2019 I visited Cell C outlet at Greenstone mall to follow up on the old query. As I was being assisted I ask if they have a colour P30 lite. Greenstone confirmed that they do have in stock and that they is no shortage as I was told at Lakeside mall. I requested Greenstone to change the phone to the one I wanted. Greenstone phoned Zinhle at Lakeside and were told she already left for the day and that I should personally take my phone back to Lakeside. I refuse since it will cost me more money to do such. I then left the phone at Greenstone with my alternative numbers and that they should sort it out. I am extremely annoyed by Zinhle pathetic misleading service. One will think that Cell C should by now know and note that selling a contract under false representation is a crime and *********. As a paying party I am expected to now beg for their service to rectify their ********ity.