misleading clients just for a sale

<p>I took out a phone contract over the phone on 12/04/2016 and was assisted by Thabo Moila who advised me that i will start paying a full amount for my contract phone on 31/05/2016 as i took out the contract in the middle of the month. to my surprise i was debited days after i took out the contract in which the debit order bounced due to insufficient funds and that resulted in bank charges and bad credit score. i phoned and was told by another consultant that they were testing my account and this is after numerous calls and email i sent Thabo asking for clarity, to this day i await his feedback. further to my frustration, i misplaced my contract sim card and it was not in use for a month and now when i started using it my R100.00 airtime was taken away by cell c and their reason is that i did not use their network for more than 30 days. why must i be told when and how to use my airtime balance yet i pay my contract monthly without failure? im told thats the plan i took out when applying for the contract in which its not true. i demand a recording proving that. a team leader by the name of Vusi Mochalla advised this will be solved within 48 working hours, im counting and again i await feedback. cell c sales agent sell just to reach their target and dont give customers an opportunity to make an informed decision. i curse the day i spoke to Thabo as this network has been nothing but a pain. i want my airtime back and taken off this stupid plan created to con people. his details are ********** ********** 133 why am i not being attended to??? i am going to make a stop order and no money will be debited out of my account until i get feedback and my airtime back.</p> <p> </p>