1 reviews | Active since Aug 2019
misleading clients about doing something when they know they haven't even attempted !!!!!!!!!!!
i placed an order for a smartphone upgrade on the 8th of January 2021 since today ,the 2nd of Feb, i haven't received the order. i called in to cancel on the 27th of Jan but the cancellation request was not processed, i only found out about this on the 28th when i called in to follow up where i was then told that the order is going to get cancelled but when i called again on Friday,29th, the cancellation request was still not processed. finally i got someone that could escalate the matter where i was then given 24 to 48 hrs. turn around time but over 72hrs has passed and the order has still not been canceled
i am frustrated and feel so insignificant and ill treated by this company. don't see myself doing business with them again and wouldn't recommend it to anyone.
i see the problem has still not been resolved.
the reason why i want to reverse the upgrade its because i have been waiting for nearly a month and the device has not been delivered. i would like to take up the device at the store. can i please be allowed to go an take up the device at the store because the reason why you cant deliver it, its because there is no stock of it sooner or later the store is also going to run out of stock.
can i please be given a reference number or something that allows me to go and take up the device at the store while you are busy reversing the upgrade.
it been over 6 days now and the case has still not been resolved.
regards
i see the problem has still not been resolved.
the reason why i want to reverse the upgrade its because i have been waiting for nearly a month and the device has not been delivered. i would like to take up the device at the store. can i please be allowed to go an take up the device at the store because the reason why you cant deliver it, its because there is no stock of it sooner or later the store is also going to run out of stock.
can i please be given a reference number or something that allows me to go and take up the device at the store while you are busy reversing the upgrade.
it been over 6 days now and the case has still not been resolved.
regards