1 reviews | Active since Oct 2018
Misleading available data shown in app
I would like to bring to your attention that as a Cell C customer I feel highly misled and taken advantage of by the way your app shows available in-bundle data.
Given the current crisis I have been using more data than usual and when checking my balance was assured that I have in-bundle data available yesterday but checking again this morning I see that I have now been charged for out of bundle data.
Your app is very misleading in showing available data which is actually limited to Night data. I recall a similar misleading situation with Cell C Black available data so this seems to be your objective.
Very disappointing as a customer and I would appreciate if this gets looked into and some feedback provided on these now unexpected and unfair out of bundle charges.
