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Omri Y

1 reviews | Active since Oct 2018

20 Mar 2020, 13:08

Misleading available data shown in app

I would like to bring to your attention that as a Cell C customer I feel highly misled and taken advantage of by the way your app shows available in-bundle data.

Given the current crisis I have been using more data than usual and when checking my balance was assured that I have in-bundle data available yesterday but checking again this morning I see that I have now been charged for out of bundle data.

Your app is very misleading in showing available data which is actually limited to Night data. I recall a similar misleading situation with Cell C Black available data so this seems to be your objective.

Very disappointing as a customer and I would appreciate if this gets looked into and some feedback provided on these now unexpected and unfair out of bundle charges.

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