1 reviews | Active since Mar 2017

06 Sept 2019, 12:36

Misleading and untrue adverti*****ts

So cell c advertizes these fantastic friday deals...specifically note 10 last week friday, I thought wow this is nice and proceeded to visit my cell c store that morning to do my upgrade, I am informed they do not have stock however they will fill in a voucher to ensure that when it comes ( I was told friday or monday) they will put it through on the same deal. So monday I phone since I was not getting feedback from them where I was told no teusday or wednesday... oky so finally wednesday I phone again... I have not been given any feedback at this point, I am the one phoning for feedback. So on wednesday I am told that I can get it on Thursday or latest friday morning... I am fuming and told them If I do not have it on Thursday they can go ahead and cancell everything.finally thursday I am called to say I can get the phone during the day. At 5 I rush from work super excited for my new note 10, just to be dissapointed again... I am told the phone is there however I can not get it on the package I originally wanted since this package is only for new contracts... shocked I asked why I was not informed the first time I came or even in the week that I kept on phonong to do follow ups when I was told they also didnt know. I go back to the screenshots and pamphlets and to my supprise it isnt mentioned anywhere either. So I am left with the fact that no one could assist me and I had to opt for a completely different package ehich was not what I wanted, I fought but no success in having the package I wanted... I left with my phone very unhappy and decided that I will not leave it at that. I was told I can have the package by the cell c branch... these "fantastic friday deals" are indeed anything but fantastic, they are misleading and untrue at that!!!!

0
Replies (3)
Cell C
Cell C's reply09 Sept 2019, 08:07
Official
Hi Mariska  

Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. 

What is the name of Cell C store you visited? We would like to address this accordingly.

^NT


's update10 Sept 2019, 08:26
Reviewer Update
The store is in Ermelo, and according to them this was never communicated to them either. The store was the one doing damage controll after they had to deal with me who was a very angry customer at the time. However even now on response I am still not on the plan I wanted from the start. And still even from cell c itself I do not have a resolution or explanation on this... as this was misleading marketing as it did not state anywhere that the contract I wanted was only for new contracts.
's update12 Sept 2019, 07:22
Reviewer Update
As I wait another week for a response and sollution on how this will be fixed... I have lost all faith in cell c... and this is very sad as word of mouth is a very powerfull marketing tool.