GP
Gavin P
1 reviews | Active since Sept 2014
26 Jul 2025, 10:28
Misleading and False information
I have been paying cellc on time every month for 11 months. On the 7th of July cellc reached out to me via what's app and a PTP(Promise to Pay) was successfully recorded. Since the 15th of July up to date cellc has been debiting my account and as a result now my bank account has accumulated bank charges because of cellc(-R749) Cellc is is misleading customers and giving them false hope and information. I have two cases open regarding this issue and no one from cellc has called me back. Cellc want their money on the 28th(the day I set as PTP) but now I must first pay cellc.
Why did the other services providers putt payment on hold and not cellc
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Cell C's replyOfficial
26 Jul 2025, 10:43Dear Gavin,
Thank you for bringing this to our attention.
We're regret to hear about your experience and the inconvenience caused by the recent debits and resulting bank charges.
We’ve escalated your query to our Social Media Support Team, who will be in touch with you directly to investigate and assist further. We understand how frustrating this must be and appreciate your patience as we work to resolve the matter.
Kind regards,
Cell C | NZ
Save up to 37.4% for the first 3 months on Cell C’s Faster Fibre promotion.
On OpenServe pay the promo price of R469 for 50MBPS/50MBPS, standard price is R749
#SwitchToSee
#CellCFastFibre
Thank you for bringing this to our attention.
We're regret to hear about your experience and the inconvenience caused by the recent debits and resulting bank charges.
We’ve escalated your query to our Social Media Support Team, who will be in touch with you directly to investigate and assist further. We understand how frustrating this must be and appreciate your patience as we work to resolve the matter.
Kind regards,
Cell C | NZ
Save up to 37.4% for the first 3 months on Cell C’s Faster Fibre promotion.
On OpenServe pay the promo price of R469 for 50MBPS/50MBPS, standard price is R749
#SwitchToSee
#CellCFastFibre
Cell C's reply26 Jul 2025, 10:43
Official
Dear Gavin,
Thank you for bringing this to our attention.
We're regret to hear about your experience and the inconvenience caused by the recent debits and resulting bank charges.
We’ve escalated your query to our Social Media Support Team, who will be in touch with you directly to investigate and assist further. We understand how frustrating this must be and appreciate your patience as we work to resolve the matter.
Kind regards,
Cell C | NZ
Save up to 37.4% for the first 3 months on Cell C’s Faster Fibre promotion.
On OpenServe pay the promo price of R469 for 50MBPS/50MBPS, standard price is R749
#SwitchToSee
#CellCFastFibre
Thank you for bringing this to our attention.
We're regret to hear about your experience and the inconvenience caused by the recent debits and resulting bank charges.
We’ve escalated your query to our Social Media Support Team, who will be in touch with you directly to investigate and assist further. We understand how frustrating this must be and appreciate your patience as we work to resolve the matter.
Kind regards,
Cell C | NZ
Save up to 37.4% for the first 3 months on Cell C’s Faster Fibre promotion.
On OpenServe pay the promo price of R469 for 50MBPS/50MBPS, standard price is R749
#SwitchToSee
#CellCFastFibre