<p>About just over a month ago, Cell C, my very *********** service provider started hounding me to upgrade my contract which was due for an upgrade at the end of February this year. </p> <p> </p> <p>After explaining all the network problems I had in my area and with many promises from them, I eventaully allowed them to twist my arm and finally uograde the contract. </p> <p> </p> <p>On receiveing my new device, which I am very impressed with, I received my first bill which was just over R1000, which I did not mind because I understood that the new contract came with administration fees (not explained to me once in our conversation).</p> <p> </p> <p>I just received my account that has to be paid by end of June (just over R1500). On accepting this contract I agreed to a contract value of R899 which included 1000 minutes (because I prefer speaking to people), 2G data and 1000 sms/mms's p/month. I have not exceeded my 1000 minutes in the time that I have this new contract so I could not understand why my account was this high. So I decide to call the "very helpful" (sarcasm) call centre with their "very enthusiastic" (sarcasm) agents. This guy lets me know about R700 and odd admin fees and another R600 and some odd fees. These are things I had zero knowledge of this.</p> <p> </p> <p>I am livid at Cell C and their employees who mislead the public. Because I do now not only have a deice I can barely use where I stay but also have to pay fees I was not aware of.</p> <p> </p> <p>This is not the last Cell C will be hearing from me. I am going to the ombits man, the newspapers and every social media network I can find. I work to hard for my salary to accept this.</p>
We acknowledge the above report and do apologize for the inconvenience.
Do not despair, as you have come through to the correct channel for assistance and resolution. Feedback will follow shortly.
Do expect communication.
Regards
Cell C | PN
Best regards,
We acknowledge the above report and do apologize for the inconvenience.
Do not despair, as you have come through to the correct channel for assistance and resolution. Feedback will follow shortly.
Do expect communication.
Regards
Cell C | PN
Best regards,
As communicated, Moses will be in touch.
Regards
Cell C | PN
Best regards,
As communicated, Moses will be in touch.
Regards
Cell C | PN
Best regards,
Moses has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Moses has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
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