Mislead into upgrading

<p>I was called up by a young man Thando recently from the CellC upgrades department. He told me that i was due for an upgrade on both of my contracts. I was reluctant but after chatting to him and reviewing offers he upgraded both my lines.</p> <p>The first contract i upgraded to was fine, i received the phone and am very happy with it, however i was told that on my contract (the phone i use) i would receive a Samsung J5 Prime which comes with a power bank and 10gig of data to use over 3 months.</p> <p> </p> <p>It has been well over 7 working days, and still no phone has arrived. So i contacted the CellC upgrades department and was told that i cannot receive my phone as my upgrade will have to be reversed and i can still receive the phone without the power bank.</p> <p> </p> <p>I am highy frustrated. I have been waiting in anticipation for my new phone and package change to kick in only to be told it is out of stock and that i have to now reupgrade without the power bank</p> <p>why didnt anyone call me or sms me to notify me that i would not receive my phone? Why would the upgrade go through in the first place if the product was not even in stock?</p> <p> </p> <p>HOw can you sell something you dont have. I would not have upgraded this contact had i known i would have to change for something else</p> <p> </p> <p>THis is misleading customers just to get them to upgrade!!!!!!!!</p>