Mislead Consumers

<p>I am highly disappointed and quite frankly irritated with the lack of communication and I'll treatment I received from Cell C.</p> <p>My mom and I recently upgraded a contract. Firstly, we were contacted over the phone and promised a delivery within 7 days. Needless to say, seven days later, instead of a phone we received a call to say that they were suddenly out of stock. We compromised our initial choice of phone and settled for another which was delivered to us another week later.</p> <p>Where the problem begins is with the register of the new SIM card. Previously, we had a micro sim and now needed to change to a nano sim. We received a SIM card with the cell phone and upon telephonic registration we were told that we cannot do a SIM swap because the SIM card was not dispatched or registered from the warehouse. The consultant promised that he would call us back the following day to continue the SIM swap. He assured us that because it is an upgrade, we would not pay to have the SIM swap done.</p> <p>Days later and no call back - I called the contracts department again and this time I was told to go and buy a SIM card for the SIM swap to be done. I did this and called again. This time the problem was that the SIM swap needed to be done at the Cell C store. Again we were assured that this will be done at NO charge to us because of the fact that it was an upgrade.</p> <p>We struggled to find a Cell C store in our area and has to travel to other parts of town at an extra cost to us to try and sort this issue out.</p> <p>To our shock and dismay we arrive at the store and are told that we must now pay R114 before any SIM swap will be done in store.</p> <p>I am quite unhappy and find it unacceptable that I should incur costs that I was promised to be freed of. Furthermore I had the inconvenience of having to travel to all ends of town to locate a store and now having to pay extra is completely financially straining especially at this time of the year.</p> <p>What makes this much more difficult to understand is the lack of unity and teamwork that the call center staff and the staff in store show. It is a terrible reflection on the company and a worse reflection to us customers about how we perceive the brand.</p> <p>I would like to be refunded the money that I have had to pay for this SIM swap. I do not agree with having to take the financial fall for the extra costs incurred by me because of a lack of communication amongst the different Cell C departments.</p> <p>Your assistance is highly appreciated</p>