1 reviews | Active since Apr 2019
Mislead by sales agent
I have never been so upset about bad service before, I was called and took out a laptop, already having an existing cell phone contract. I was told that I will pay my first instalment in January, come December I received a notification stating that i need to pay an ***x amount, which i did not budget for. I am so furious as this is misleading customers into getting the sale. To top it off, when I called customer service to enquire about this notification they inform me that I need to go into the store to have this sorted or If i would like to take this further. I really do not mind paying the ***x amount, what upset me the most is how the agent **** and mislead me to believe that I will be paying for this product only in January. Please do better Cell C
Thank you for contacting Cell C regarding your customer service experience.
We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
We would like to make this right for you.
Kindly private message us your ID/Account number in order for us to assist.
Regards
Cell C | DA
Thank you for contacting Cell C regarding your customer service experience.
We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
We would like to make this right for you.
Kindly private message us your ID/Account number in order for us to assist.
Regards
Cell C | DA
